Return & Refund Policy

# Return & Refund Policy

At Pilore™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

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## Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

- The item must be unused and in its original condition.
- The product must be returned in its original packaging whenever possible.
- Proof of purchase (order number or confirmation email) is required.

Certain items may not be eligible for return for hygiene, safety, or health reasons if they have been used or opened.

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## Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us process your request quickly, please include:

- Your order number
- A description of the issue
- Clear photos of the product and packaging

If your claim is approved, we will offer a replacement or a full refund at no additional cost.

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## Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

- Your refund will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

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## Return Shipping

Unless the return is due to our mistake (wrong item, defective item, or damaged item), customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

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## Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled and must instead follow the return process described above.

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## Non-Returnable Items

The following items cannot be returned:

- Products that have been used or damaged by the customer.
- Items returned without prior authorization when required.
- Gift cards (if applicable).
- Downloadable digital products (if applicable).

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## Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your credit card company, as processing times may vary.
3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

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## Contact Us

For any questions regarding returns or refunds, please contact our customer support team:

Email: support@pilore.com