Refund Policy
Refund Policy – Pilore Pet Calming Diffuser
At Pilore, your satisfaction and your pet’s well-being are our top priorities. If you are not completely satisfied with your Pilore Pet Calming Diffuser, we are here to help.
1. Returns & Refunds
- You can request a return within 30 days of receiving your order.
- Products must be unused, unopened, and in the original packaging to qualify for a refund.
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days, and the amount will be credited to your original payment method.
2. Non-Refundable Items
- Opened or used diffusers
- Items not in their original packaging
- Items damaged due to misuse or accidents
3. Exchanges
If you received a defective or incorrect product, we will be happy to exchange it for the correct item at no additional cost. Please contact our support team as soon as possible.
4. How to Request a Refund or Exchange
- Email our support team at support@pilore.com with your order number and reason for return.
- Follow the instructions we provide to return your item safely.
- Once we receive your item, we will process your refund or exchange promptly.
5. Shipping Costs
- Shipping costs for returns are the responsibility of the customer, except in cases of defective or incorrect items.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Contact Us
If you have any questions about refunds or exchanges, our friendly support team is here to help:
Email: support@pilore.com