Shipping Policy

  1. By placing the order on our store, you accept our shipping/return policy. 
  2. We suggest you to read our Return Policies carefully before filing any claim. Make sure that the product is eligible for any claim to avoid any dissatisfaction.
  3. Returns are only accepted after approval by our customer support. To begin a return or any other query, please contact the support team at info@pilore.com within 14 calendar days from the date package is delivered.
  4. Un-Used, unopened items can be returned within 14 calendar days of delivery, conditions applies.
  5. If the item is defective/damaged or not working, please file a claim and provide a proper verification as requested by the customer support representative. Unverified products will not be entertained with return, exchange or refund. Without verification, we can’t resolve your issue. Claims filed after 14 calendar days time window will not be accepted.
  6. You must always consider using a trackable shipping service or purchasing shipping insurance. We do not provide a return label or pay for returns shipping.