FAQs - PILORE
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Frequently asked questions

Using the Pilore intelligent massager is very simple:

Put it around your neck and choose your favorite massage program with its remote control.

Each program has a different objective: relaxation, relaxation, nervous stimulation.

Choose your level of resistance among the 15 proposals via the remote control.

The 1600 mAh battery has an incredible autonomy: enjoy 30 massages of 15 minutes.

Absolutely: the Pilore massager has been designed to relieve all types of neck pain.

The electrosimulation is ideal to stimulate the nerves and relax the painful points.

Yes absolutely! Pilore takes the shape of your neck and therefore adapts perfectly to it.

The program stops automatically after 15 minutes of use so you don't have to worry about it.

The Pilore massager has been designed so that you can use it with complete peace of mind and discretion. It does not make any noise during its use.

You won't even feel it! This one weighs only 400g. It is therefore very easy to carry and pleasant to wear.

Yes, Pilore can be recharged via any micro-USB cable.

Yes, Pilore can be recharged via any micro-USB cable.

Absolutely! Its featherweight of 400g combined with its small size make Pilore really portable and discreet.

No. It is very dangerous to use any type of electro-stimulation device if you are wearing a Pacemaker.

Shipping and delivery

We ship worldwide for FREE! Delivery times are 5-20 days worldwide depending on where you live. However, we make sure you can track your order for extra peace of mind. More information is available in the Shipping and Delivery section.
Our company is based in the United Kingdom. We deliver our products directly from our suppliers located in Asia and Europe.
Your packages are delivered by the responsible local post office.
You can use the Track My Order section on our website or any other tracking website and use your personal tracking code provided with your order once it is shipped.
Our items will be left in your mailbox whenever possible. Otherwise, your package will be dropped off at your post office where you can pick it up.
If your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our general conditions of sale, once the order has been sent from our warehouse, no further changes can be made.

Payment

This site is 100% secure, and here's why: First of all, the site you are visiting is on an HTTPS server (the little padlock on the left of the URL of this page is there to remind you). Moreover, many sites only secure their shopping carts and everything related to the payment of orders. On this site, all pages are secure and therefore cannot be targeted by malware or hackers. Finally, we use Stripe, which is a reference in terms of security for Internet transactions.
You can currently pay by credit card or PayPal on our website. We do not accept bank checks, wire transfers or payments on receipt.

Refunds

Pilore comes with an unconditional 100% money back guarantee. There are absolutely no conditions, no forms to fill out, nothing to prove and we promise not to question you. If you do not have a positive experience for any reason, we will do everything we can to ensure that you are 100% satisfied with your purchase. See the Warranty page for more details.
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